FAQ's

What you should know:

Please pay attention to the customization options for each item.  Each item will list the personalization options that are available and the amount of time your item will take to arrive.  Personalized and handmade gifts generally take a little longer, but they’re worth it!

What is the best way to contact Premier Personalized Candles?

Contact us through our live chat feature on the website.  You can chat with us live or if we have stepped away, you can leave us a message.  We try to make ourselves available to our customers so you might just find us available to chat in the evenings and on weekends!  Please email us with any questions or concerns. Our office hours are Monday through Friday 9am to 5pm CST. We will make every effort to respond as soon as possible. We are usually at our computers so you should expect a pretty quick response with the exception of holidays and other peak shopping times. Our email is info@premierpersonalizedcandles.com.   Feel free to give us a call at #844-3PREMIER or #844-377-3643, Toll Free.

What are my Payment Options?

We accept American Express, Discover, MasterCard, Visa, Apple Pay and PayPal.

Do I have to pay sales tax?

For all shipments with a final destination in Texas, we are required to charge sales tax (8.25%).  Sales tax will be collected during the checkout process.

How long will it take to receive my item?

Since most of our products are customized just for you, the average turnaround is 3-5 business days plus ship time. Some items take even longer depending on the quantity ordered. Turnaround time varies from product to product, so please refer to product descriptions prior to placing an order. These times do not include holidays, rush seasons or acts of God beyond our control. Please plan accordingly prior to placing your order. We are always happy to answer any questions regarding shipping and will do our best to accommodate rush orders or requested dates. 

I'm sending an item as a gift, do you include an invoice or a receipt in the box that shows how much I paid?

No, we never send any information regarding the cost of the item.  Just a plain packing slip.

Order Confirmation

After your order is paid for, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout.  This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

Can I track my order?

All orders will ship USPS. Please refer to your products estimated shipping time prior to contacting customer service regarding your order status. We will email tracking information as soon as it becomes available.

Premier Personalized Candles is not responsible for packages that are shipped to an incorrect address due to customer error. Please include apartment/suite numbers as they are often missed. A $20 return item fee will be charged for returned packages. Again, please refer to your order confirmation carefully to ensure all information is correct.

Canceling an Order

If we have not already started working on it, it may be possible to change your order.  Some items may incur a $25 change fee.  Please contact us via email to make such requests.

I want to place a bulk order, do you offer discounts?

Of course!  Contact us with the quantity you are looking for and we will provide you with a quote.

Where is your store located?

Premier Personalized Candles is an online store based out of Texas.  Our candle factory and warehouse is located in Dallas, Texas.

Corporate Gifts

Many of our items can be personalized and ordered in large quantities to accommodate corporate gifts.  Please send an email to info@premierpersonalizedcandles.com to inquire about special pricing.

How do I know that your site is secure?

We have taken many precautions to ensure that shopping on Premier Personalized Candles is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our website when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.