We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise.
Our items on our website are custom-made, created to your specifications, or personalized in some way with monograms, photographs, printing or engraving. Therefore, we cannot accept returns on any personalized items except in case of damage, defect or a mistake on our part.
It is extremely important that you double check all text, monograms and information that you input for personalization. For more information, check out our Personalization Policy.
We hope you will be happy with your order, but if you are not, or if there is any damage or defect that is our fault, please contact us immediately so we can correct or replace the item. Photos of damaged items will be required.