Candle FAQ's

ABOUT US:

Desiring a beautiful candle with an amazing scent is what drove us to make our candles by hand.  Offering unique glass containers, amazing scents that have incredible cold and hot throws, and creating custom labels is our passion.

Our candles are hand poured in our Dallas, TX studio.  Exquisite attention to detail makes our candles stand out and above the rest.

Our candles are a soy blend wax, offering a clean burn and amazing fragrance.

Our wicks are 100% braided flat cotton and lead free.

Our custom candles are perfect gifts for all occasions such as birthdays, weddings, bridal showers, baby showers, thank you gifts, gifts for co-workers and employees, anniversaries, the holidays and of course for yourself to enjoy.  You'll find yourself gifting these beautiful candles again and again.  Our quality, presentation and fragrance is what will keep you coming back.

CANDLE CARE:

As with all candles, the first burn is the most important.  For maximum usage, the first time you light the candle, allow it to burn until the liquid wax covers the entire top of the candle.  This process insures that the candle will perform better and more evenly throughout the life of the candle.  This will also allow a clean and efficient burning cycle and prevent tunneling.

To prevent a layer of wax that forms around the outside of the jar, allow a complete melt pool across the top of the candle.  Burn candles at a minimum of at least one hour for each hour in diameter.  For example, burn a 3 inch in diameter candle for a minimum of at least 3 hours each time.  Burn long enough to achieve a melt pool that can be seen all the way around the glass.

Trim wicks to 1/4 inch before first burn.  To prevent soot, keep wicks trimmed to 1/4 inch.  If you notice a large flame during burning, extinguish the candle, let it cool, and trim the wick before re-lighting.  Extinguishing candles with a candle snuffer instead of blowing them out can also help prevent soot.

During the fall and winter months, some candles may develop cold spots.  This is due to the colder temperatures.  Our soy wax blend can slightly contract and expand with a temperature change.  This can cause the wax to pull away (cold spots or separation) from the surface of your glass jar.  Once the candle is lit, the wax will begin to warm and expand and the clear spots and any bubbles will disappear.

For your safety, our suggestion is not to refill a glass container that has had a candle burned in it.  The heat from the flame in a previously burned candle jar may cause tiny heat stress fractures that cannot be seen by the naked eye and may cause glass to break when reused for candle burning processes. 

SAFETY TIPS:

  • Remove all packaging from and around the candle.  Do not light the candle in the gift box or near the gift box.
  • Always keep candles in sight when in use.  Never burn a candle on or near anything that can catch fire such as furniture, draperies, books, paper, clothing, plants, flammable materials, etc.
  • Never leave a burning candle unattended.  Extinguish candles when leaving a room or before going to sleep.  Be sure the wick ember is no longer glowing.
  • Always burn candles in a well-ventilated room.
  • Choose an area away from drafts, open air vents or ceiling fans.  This will help avoid rapid burning and soot.
  • Candle container and wax will become hot when in use.  Do not move a lit candle.
  • Do not move the candle until extinguished, cooled and re-solidified.
  • DISCONTINUE USE AND DISCARD candle when 1/2 inch of candle wax remains.  This may prevent possible heat damage to the counter surface and also breakage of the glass container.
  • Do not allow the flame to directly touch the sides of the glass container.  Keeping wicks maintained will help with this.
  • Place candles on a stable, protected, heat resistant dry surface.  Do not burn candles on glass top surfaces.
  • Extinguish the candle if the jar becomes excessively hot.
  • Keep out of the reach of children and pets.
  • Do not burn the candle if the jar is cracked, chipped or scratched.
  • Keep wax pool free from trimmed wick debris at all times.
  • Never use a knife or sharp object to remove wax from a glass holder.  It might scratch, weaken or cause the glass to break upon subsequent use.
  • Keep all matches and lighters out of the reach of children.
  • Always follow burning instructions on any and all candles.

WAX MELTS:

  • Place Wax Melts in the top of a dry wax warmer and never add water. 
  • When melted, the wax melt will release its fragrance. 
  • To change fragrance, allow the melted wax to harden. Gently tap the sides of the warmer and in most cases the wax will pop out. 
  • Some wax melts tend to overflow while melting. Watch carefully.
  • Do not move warmer when supporting container of hot wax.
  • Do not allow cord to hang over edge of table or counter or touch hot surfaces.
  • Do not use metal objects to clean wax from warmer as this may crack or damage the unit. 
  • Do not use a warmer if it is chipped or cracked. The warmer may become hot while in use.

For more Candle Safety Rules please visit the NCA's Candle Safety Page at :  http://candles.org/fire-safety-candles/candle-safety-rules/